In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?†By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth. You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power. In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld: • Defines the fundamental concept of Net Promoter, explaining its connection to your company’s growth and sustained success • Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers • Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.
| Store | Price | Order |
|---|---|---|
|
|
Rs. 1797 |
Add to Cart |
0
No review posted by any user for this The Ultimate Question 20 How Net Promoter Companies Thrive in a CustomerDriven World RevisedExpand . Be the first rate this Book
Provide some info about the book you need. Our team will find it and contact you back.
Join our 2.38 Million subscribers on Pakistan's #1 Educational Youtube Channel to keep learning.
Subscribe
A great way to remain in touch with latest educational news. Become one of our 57.8K followers.
follow
Make your Insta feed full of interesting information & educational content. We currently have 3,551 followers. Follow us on Instagram.
follow
Make your fun time more valuable. Get short informative & educational videos.Become one of our 202.9K followers.
Followto continue to ilmkidunya.com
to continue to ilmkidunya.com
to continue to ilmkidunya.com
Please Provide following information to Register
