Job Advertisement 03-Mar-2025 in National Bank of Pakistan NBP Karachi

CAREER OPPORTUNITIES

The Nation’s Bank – National Bank of Pakistan

National Bank of Pakistan aims to support the financial well-being of the nation while enabling sustainable growth and inclusive development through its extensive local and international network of branches. As one of the leading and largest banks in Pakistan, National Bank of Pakistan is significantly contributing to the country’s socioeconomic growth. The bank is committed to transforming itself into a future-fit, agile, and sustainable institution.

In line with its strategy, the bank is seeking talented, dedicated, and experienced professionals for the following positions in the Information Technology domain, based in Karachi. Candidates who meet the eligibility criteria mentioned below are encouraged to apply.

1. Unit Head – Payment Switch & Internet Payment Gateway (AVP/VP)

Reporting To: Wing Head – Alternative Delivery Channel

Educational/Professional Qualification:

• Minimum Bachelor’s degree in IT, Computer Science, Engineering, or equivalent from a HEC-recognized local or international institution.

• Candidates with a Master’s degree in IT, Computer Science, Engineering, or relevant certifications will be preferred.

Experience:

• Minimum 06 years of experience in Financial/Banking Applications or managing Enterprise Payment Systems, preferably in a bank.

• Experience in handling Alternative Delivery Channels.

Required Skills & Expertise:

• Strong knowledge of applications management, development, and lifecycle support.

• Expertise in E-Commerce gateway implementation, E-Banking (ADC), ATMs, Visa debit cards issuance & acquiring, IVR, POS network, VAS services, utility bill payments, IBFT, electronic payment gateways, and web-based technologies.

• Proficiency in MS Office Suite (Outlook, Excel, Word, PowerPoint).

• Strong analytical, troubleshooting, and problem-solving skills.

Key Responsibilities:

• Oversee initiatives related to Payment Switch & Internet Payment Gateway.

• Manage Enterprise Payment System, HSM, and Card Management System.

• Supervise ATM transactions, card services, and mobile application registration.

• Handle switch-related projects, testing, and Business Requirements Document (BRD) preparation.

2. CRM Technical Support Officer (OG-II/OG-I)

Reporting To: Unit Head – Call Centre & CRM

Educational/Professional Qualification:

• Minimum Bachelor’s degree in IT, Computer Science, Engineering, or equivalent from a HEC-recognized local or international institution.

• Candidates with a Master’s degree and/or relevant certifications will be preferred.

Experience:

• Minimum 03 years of experience in Call Centre, CRM application support, or ADC application troubleshooting, preferably in banking.

• Experience in IP Telephony, UAN/Call Centre, and Alternate Delivery Channels.

Required Skills & Expertise:

• Knowledge of Call Centre, CRM applications, and digital banking platforms.

• Strong analytical, decision-making, and problem-solving abilities.

• Excellent verbal and written communication skills for technical and non-technical stakeholders.

• Proficient in MS Office Suite.

Key Responsibilities:

• Manage CRM application issues and enhancements on a 24/7 basis.

• Coordinate testing, SIT, and UAT with vendors and stakeholders.

• Develop and maintain customer interaction solutions, including voice response systems and voice networks.

• Liaise with call centre vendors and internal teams to resolve technical issues.

• Provide MIS reports to stakeholders and management.

3. Business Analyst – Core Banking (OG-II/OG-I)

Reporting To: Unit Head – CBA Business Analysis

Educational/Professional Qualification:

• Minimum Bachelor’s degree in IT, Computer Science, Engineering, or equivalent from a HEC-recognized local or international institution.

• Candidates with a Master’s degree and/or relevant certifications will be preferred.

Experience:

• Minimum 03 years of experience in Business Analysis within banking/financial services.

• Preference for candidates with experience in Core Banking Application(s) of FIS Profile.

Required Skills & Expertise:

• Ability to translate business requirements into IT solutions.

• Strong expertise in test case design, process change analysis, and project scope evaluation.

• Knowledge of banking systems, industry best practices, and vendor management.

• Excellent analytical and problem-solving skills.

• Strong documentation, requirement gathering, and communication skills.

Key Responsibilities:

• Analyze business/user needs and develop system requirement specifications.

• Assess system changes’ impact on business processes.

• Conduct testing (SIT, UAT) and ensure application integrity.

• Research best practices and identify improvement opportunities.

• Support digital transformation projects for core banking applications.

4. Digital Service Support Officer (OG-II/OG-I)

Reporting To: Unit Head – Digital Services

Educational/Professional Qualification:

• Minimum Bachelor’s degree in IT, Computer Science, Engineering, or equivalent from a HEC-recognized local or international institution.

• Candidates with a Master’s degree and/or relevant certifications will be preferred.

Experience:

• Minimum 03 years of experience in Mobile Banking, Internet Banking, or Raast application support/development.

• Experience in digital banking and ADC channel applications.

Required Skills & Expertise:

• Basic knowledge of Database and Middleware integration.

• Strong analytical, problem-solving, and communication skills.

• Proficiency in MS Office Suite.

• Ability to liaise with vendors and stakeholders for system integration and enhancements.

Key Responsibilities:

• Provide day-to-day support for Internet and Mobile Banking applications.

• Manage project activities related to digital banking enhancements.

• Coordinate with vendors and stakeholders for SIT, UAT, and application modifications.

• Ensure smooth implementation of digital banking solutions.

Assessment Test/Interview(s):

• Only shortlisted candidates meeting the eligibility criteria will be invited for the test and/or panel interview(s).

Employment Type:

• The position is contract-based for three (03) years, renewable at the discretion of management.

• Selected candidates will be offered competitive compensation and benefits as per the Bank’s policies.

Application Procedure:

• Interested candidates may apply online at www.sidathyder.com.pk/careers within 10 working days from the date of publication of this advertisement.

• Late applications will not be considered.

• No TA/DA will be admissible for the test/interview.

Equal Opportunity Employer:

National Bank of Pakistan is an equal opportunity employer and encourages applications from all qualified individuals, regardless of gender, religion, or disability.