Career Opportunity

The Nation's Bank

The National Bank of Pakistan (NBP) aims to support the financial well-being of the nation and enable sustainable growth and inclusive development through its extensive local and international network of branches. As one of the leading and largest banks in Pakistan, NBP contributes significantly to the socioeconomic growth of the country, with the objective of transforming into a future-fit, agile, and sustainable institution.

Position Available

The Bank is seeking talented, dedicated, and experienced professionals for the following position in the area of International, Financial Institutions & Remittances based in Karachi:

Position / Job Title

Unit Head - Counterpart Support/Quality Assurance Department (QAD) (OG-II/OG-I)

Reporting To

Wing Head - Non Resident Pakistani

Educational/Professional Qualification

Minimum Graduation or equivalent from a local or international university/college/institute recognized by the HEC.
Candidates with a Bachelor's or Master's Degree in Business Administration, Finance, Marketing, or relevant certification will be preferred.

Experience

Minimum 04 years of banking and/or financial sector experience with at least 02 years in home remittance customer services, payment service, marketing officer/executive/strategist role, or a similar position.

Other Skills/Expertise/Knowledge Required

Good communication and interpersonal skills
Good analytical skills
Excellent time management skills
Proficient in MS Office

Main Duties/Responsibilities

Supervise and provide necessary assistance/guidance to the home remittance complaints handling team with ongoing issues and their assigned responsibilities.
Liaise with NBP's branches, regional management teams, and overseas home remittance marketing representatives for timely resolution of customer complaints regarding home remittance transactions.
Assist in the timely resolution and effective management of critical complaints received from NBP's remittance business partners/tie-ups, PRI banks, and State Bank of Pakistan PRI team.
Actively liaise with the Complaint Management Wing to ensure timely and efficient resolution of all complaints related to home remittance transactions.
Oversee the activation of on-hold and delayed transactions received from branches and beneficiaries on a day-to-day basis.
Coordinate with NBP branches, PRI banks, remitting business partners, beneficiaries, and remitters to obtain necessary information required to ensure timely release of compliance-held transactions.
Maintain MIS/record of all critical home remittance complaints.
Perform any other assignments as assigned by the supervisor(s).

Additional Information

Only shortlisted candidates meeting the above-mentioned eligibility criteria will be invited for a test and/or panel interview(s).
Employment will be on a contractual basis for three years, renewable at the Management's discretion.
Selected candidates will be offered a compensation package and other benefits as per Bank's policy/rules.
NBP is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of gender, religion, or disability.

How to Apply

Interested candidates may visit the website www.sidathyder.com.pk/careers and apply online within 10 working days from the date of publication of this advertisement as per the given instructions. Applications received after the due date will not be considered. No TA/DA will be admissible for the test/interview.