Career Opportunity

Company Overview

Our client, a newly established FinTech company based in Karachi, is seeking to appoint experienced professionals for the following key roles:

Head of Operations Management

As the Head of Operations Management, you will lead and oversee the operational workflow across all departments, ensuring smooth and efficient functioning.

Key Responsibilities:

• Develop and implement an operations strategy aligned with business objectives and expansion plans.
• Streamline processes, systems, and workflows to improve operational efficiency and quality.
• Regularly assess the efficiency and effectiveness of back-office operations, ensuring all activities are completed within defined turnaround times (TAT).
• Oversee complete operations of FinTech services, including but not limited to customer and merchant wallets, card personalization, fund transfers, loyalty programs, and merchant/agent management.
• Manage the customer complaint system to ensure timely resolution across all channels.
• Oversee product life cycle management, introduce enhanced service offerings, and propose redesigns of existing product capabilities.
• Collaborate with cross-functional teams to enhance the delivery of FinTech products and services.
• Manage vendor relationships to support operational needs and ensure timely payments to partners and service providers.
• Develop and maintain procedures and cross-functional workflows in coordination with product and customer-facing channels.
• Utilize data-driven decision-making to optimize product offerings and performance.

Education & Experience:

• Education: Minimum 16 years of education, preferably a Master’s from a recognized HEC university or an equivalent foreign degree in MIS, Computer Science, IT, Database Management, Business Administration, or a related field.
• Experience: 8-10 years of professional experience, with at least 5-7 years in a similar role, ideally within the FinTech sector.

Requirements:

• Proven expertise in operations management, preferably in FinTech.
• Ability to thrive in a dynamic, fast-paced startup environment.
• Strong leadership, strategic planning, and problem-solving skills.
• Thorough knowledge of regulatory and compliance requirements within the FinTech industry.
• Exceptional organizational and time management skills.
• Age: Preferably under 45 years as of the last date of application submission.

Head of Product

As the Head of Product, you will spearhead the product function and strategy, driving the development and delivery of customer-centric digital products.

Key Responsibilities:

• Oversee the end-to-end product development process, from ideation and conceptualization to pilot and commercial launch.
• Develop customer-centric products with a strong focus on user experience.
• Leverage customer insights, data analytics, and market research to identify product enhancements and new opportunities.
• Formulate product strategy, keeping abreast of digital payment market trends and competitor activities.
• Research and explore the latest digital payment technologies and industry behaviors for new product development.
• Build strategic partnerships with banks, financial institutions, and payment gateways to ensure seamless integration with third-party services.
• Collaborate with cross-functional teams such as Technology, Marketing, and Operations to align product goals with business objectives.

Education & Experience:

• Education: Minimum 16 years of education, preferably a Master’s from a recognized HEC university or an equivalent foreign degree in MIS, Computer Science, IT, Database Management, Business Administration, or a related field.
• Experience: 8-10 years of experience, with 5-7 years in a similar role within the FinTech sector, preferably in product management.

Requirements:

• Proven experience building consumer-facing digital products, including digital wallets, mobile apps, and card-based products.
• Ability to excel in a fast-paced, evolving startup environment.
• Strong leadership, strategic planning, and project management skills.
• Age: Preferably under 45 years as of the last date of application submission.

How to Apply:

If you have the required qualifications and experience to take on this challenging role, please apply by October 27, 2024, at http://jobs.hrs-int.com/.

Only shortlisted candidates will be contacted.

For more details, visit: www.hrs-int.com