Sr Post Name Jobs Qualification
1 Collection Operations Officer 1 Bachelors
Latest jobs by National Bank of Pakistan NBP

CAREER OPPORTUNITY

National Bank of Pakistan ("The Nation's Bank") aims to support the financial well-being of the Nation, enabling sustainable growth and inclusive development through its extensive local and international network of branches. As one of Pakistan's leading and largest banks, the National Bank of Pakistan significantly contributes to the country's socioeconomic growth, with a mission to transform into a future-fit, agile, and sustainable institution.

In alignment with our strategic goals, the Bank seeks talented, dedicated, and experienced professionals for the following position in Risk Management, based in Karachi.

Position: Collection Operations Officer (OG-II/OG-I)

Reporting to:
Head Collection Strategy & Support

Location:
Karachi

Basic Eligibility Criteria:

Educational/Professional Qualification:

  • Minimum Graduation or equivalent from a local or international university/college/institute recognized by the HEC.
  • Candidates with a Master's Degree and/or relevant certification(s) will be preferred.

Experience:

  • Minimum 3 years of banking experience in retail credit, retail collections, and/or retail operations.
  • Preference will be given to candidates with experience in similar roles in large-scale or public sector organizations.

Required Skills/Expertise/Knowledge:

  • Good knowledge of banking products.
  • Goal-oriented and result-driven with the ability to prioritize and accomplish tasks.
  • Proficiency in handling delinquent customers.

Key Responsibilities:

  • Allocate accounts to collection officers and agencies.
  • Monitor collector productivity and performance on a monthly basis and share reports with the Collections Manager for review.
  • Prepare and maintain records of write-off proposals.
  • Coordinate with the collections team to conduct field visits for verifying mailing addresses.
  • Arrange timely dispatch of dunning notices for all products, maintain a log of returned mails, and ensure dunning notices are sent to the correct addresses.
  • Prepare monthly collection and recovery incentives.
  • Ensure SMS dunning is sent to customers as per the prescribed dates in the collection procedure manual.
  • Resolve escalated complaints and handle queries assigned through PRU/CMU.
  • Issue warning letters to Branch Managers regarding delays in the auction of Gold in DF Gold and Agri Gold cases.
  • Assign targets to collection officers and external agencies, and monitor the performance of external agencies.
  • Perform any other assignments as directed by the supervisor(s).

Application Process:

  • Assessment Test/Interview: Only shortlisted candidates meeting the above-mentioned eligibility criteria will be invited for test and/or panel interviews.

  • Employment Type: Contractual for three years, with the possibility of renewal at the discretion of Management. Selected candidates will receive a compensation package and benefits as per the Bank's policy/rules.

How to Apply: Interested candidates can apply online by visiting www.sidathyder.com.pk/careers within 10 working days from the date of publication of this advertisement. Applications received after the due date will not be considered. No TA/DA will be admissible for the test/interview.

Equal Opportunity Employer:
National Bank of Pakistan is an equal opportunity employer and encourages applications from all qualified individuals, regardless of gender, religion, or disability.

PID K.649/24

This format emphasizes key details in a clear, organized way, mak